Returns

Return Policy

The rules and guidelines for using Voltzen services and website.

Introduction:

Our Return Policy explains how customers can request returns, replacements, or refunds for products or services purchased from Voltzen Solar. We aim to make the process smooth, fair, and transparent.

Eligibility for Returns:

Products may be eligible for return if they are defective, damaged during delivery, or not functioning as described.

Time Frame:

Customers must request a return within 7–14 days of purchase or installation, depending on the product category.

Condition of Returned Items:

Custom installations, used products, and items damaged by customer misuse cannot be returned.

Inspection Process:

All returned items will undergo a quality inspection before approval for replacement or refund.

Refund Method:

Refunds are issued to the original payment method within 5–10 business days after the return is approved.

Replacement Option:

If the product qualifies, customers may choose a replacement instead of a refund.

Return Shipping:

Return shipping costs may apply unless the return is due to a defect or an issue caused by us.

Contact Support:

For return requests, customers can contact our support team through our website, email, or phone.